At Zerodel, we prioritize customer satisfaction and transparency. This Refund Policy outlines when and how you may be eligible to receive a refund for orders placed through our platform.
Refunds are considered under the following conditions:
The order was canceled by Zerodel or the merchant before dispatch.
The customer received incorrect items or items were missing.
The order was undelivered or excessively delayed due to service failure.
There were verified quality or safety concerns with the delivered items.
Refunds will not be applicable in the following cases:
Customer changes their mind after placing the order.
Incorrect delivery address or failure to receive the order by the customer.
Delays caused by factors beyond our control (e.g., traffic, weather).
Partial consumption of food or goods before raising a complaint.
Approved refunds will be issued via the original payment method used.
Refund processing may take 5–10 business days depending on your bank or payment service provider.
For cash-on-delivery orders, refunds may be processed via bank transfer or mobile financial services after verifying your details.
To initiate a refund, contact our support team with your order ID and issue description:
Through the Help & Support section in the Zerodel app
Email: support@zerodel.com
Customer support hotline during working hours
Our team will investigate your request and notify you of the outcome.
Zerodel understands that unforeseen circumstances may arise and orders may need to be canceled. This policy explains how cancellations are handled.
Customers can cancel an order through the app or website before the merchant accepts or starts processing the order.
Orders that have already been accepted, prepared, or dispatched cannot be canceled.
We reserve the right to cancel any order due to:
Product unavailability
Delivery location outside coverage area
Technical or pricing errors
Merchant or delivery partner inability to fulfill the order
Customers will be notified of such cancellations, and a full refund will be processed if payment was already made.
Cancellations must be initiated promptly to avoid processing delays.
Repeated cancellations without valid reasons may result in account restrictions.
Zerodel reserves the right to modify these policies at any time. Updates will be posted on the Platform, and continued use implies acceptance of the latest version.
For further assistance, please contact our support team.
